Refund policy

Thank you for shopping at JerKnife. Please review our policy regarding returns and refunds:

1. All Sales Are Final

Due to the nature of our products and the complexities of international logistics, we do not accept returns or exchanges once an item has been shipped. Please make sure to review all product photos and descriptions carefully before completing your purchase.

2. Cancellations

You may request a cancellation within 12 hours of purchase. Once the order has been processed and shipped, it can no longer be cancelled.

3. Damaged or Incorrect Items

Your satisfaction is our priority. If you receive an item that is damaged during transit or if we sent the wrong product, please contact us within 48 hours of delivery.

• To be eligible for a solution, please provide clear photos of the packaging and the item.
• In such cases, we will work with you to find a fair solution (partial refund or replacement).

4. Customs and Delivery Issues

We are not responsible for delays caused by customs or for items held/rejected by your country’s customs office. Please ensure that the items you order are legal to import into your country.

5. Return to Sender

If a package is returned to us because of an incorrect address provided by the buyer or failure to pick up the parcel from the post office, a refund will be issued minus the original shipping costs and any return fees incurred.

6. Compliance with Local Laws 

By purchasing from JerKnife, you certify that you are of legal age and that the items ordered are legal to possess and import in your country, state, or region. 

• Buyer’s Responsibility: It is the buyer's sole responsibility to check and comply with all local, state, and international laws regarding the possession and use of knives or other tools.
• Customs Seizures: We are not responsible for items seized, delayed, or destroyed by customs due to local legal restrictions. No refunds will be issued for items confiscated by authorities.